Returns & Exchanges
How do I return my purchase?
You have 15 days from the date of delivery of your order to return your purchase.
The items must be in perfect condition with all tags attached.
Once we have received your parcel, processing the return may take up to 5 days. When the return is processed, your refund will appear within 2 to 5 working days.
You will receive an email confirming both the reception and the refund of your parcel.
Here are the options for returning your goods:
Online:
To return your items, please click here.
You will receive a return label with the instructions to return your package once you have fill the form and created your account.
With all these information we will be able to send you a prepaid label for your return.
Please make sure to return items from different orders in separate parcels with the appropriate return label.
Price of the prepaid return label:
Countries from the EU: around 10 €
Countries from Us and UK: 25 €
Other countries: The cost of the return label is the same as the cost of shipping. This amount will be automatically deducted from your return.
Our Studios:
For our customers in Paris you can exchange and return your order in our Studios:
38 Rue de l'Université, 75007 Paris
23 rue de l'Annonciation, 75016 Paris
For our customers in Madrid you can exchange and return your order in our Studio:
Note that purchases in store can only be exchanged or returned in our stores only.
How do I make an exchange?
To exchange sizes or other products, please return your order here, and make a new purchase online or exchange directly in our stores in Paris and Madrid. When your new order is confirmed we will refund the shipping fees.