Returns

You have 15 days from the date of delivery of your order to return your purchase.

The items must be in perfect condition with all tags attached.

From the moment we receive your return it can take up to 30 days to be processed.

Here are the options for returning your goods:

- Online

Please return your items in the following link : https://www.coliback.com/retour.php/en/mariadelaorden-com-retour
You will receive a return label with the instructions to return your package once you have fill the form and created your account.

If your country is not listed on the return plateform, please send directly an email to info@mariadelaorden.com indicating the following information:
-Order number
-Client's address 
-Phone number and email address
-Weight and dimensions of the box
 

With all these information we will be able to send you a prepaid label for your return.

Please make sure to return items from different orders in separate parcels with the appropriate return label.
Price of the prepaid return label :
Countries from the EU : around 10 
Countries from USA and UK : around 25 
 

 

- Our Studio 

For our customers in Paris you can return or exchange your order in our Studio:
38 Rue de l'Université, 75007 Paris


Exchanges

For exchanges of size for the same product, please contact us at info@mariadelaorden.com. A return label will be created at your expense, to return the garment and we will create a new order with the new size desired.
Please note that exchanges are only possible if the size you wish to receive is available !
To exchange for another product, please return your order here : https://mariadelaorden.com/pages/returns and make a new purchase or exchange directly in our stores in Paris and Madrid. 
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