Returns & Exchanges

Returns & Refunds

Mandatory prepaid 10€ label for European countries on the following list:

Austria, Belgium, Czech Republic, Finland, France, Germany, Ireland, Italy, Luxemburg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden.

The procedure for returning an item purchased at our online store is as follows:

  1. Register your return on the following link: e.amphoralogistics.com/MDLO. You will receive a prepaid return label with the instructions to return your package. The price is 10€ that will be deducted from your refund.
  2. Make sure you are under 15 days from the reception of your order. After this 15-day period, we cannot refund.
  3. Complete the shipping. Once checked, please make sure you seal the package securely.

From the moment we receive your return it can take up to 30 days for it to be processed. 

    For the rest of the countries:

    The procedure for returning an item purchased at our online store is as follows:

      1. Register your return on the following link: e.amphoralogistics.com/MDLO. You will receive a QR code to introduce outside and inside the package. This is not a shipping label, it’s an identification code for our logistic center to proceed with the return. It is very important you include it.
      2. Make sure you are under 15 days from the reception of your order. After this 15-day period, we cannot guarantee a refund.
      3. Choose your own forwarder to send the package. You need to send the package to the following address: Amphora – MDLO, Calle numero 112 s/n - Polígono Industrial Pratenc, 08820, El Prat de Llobregat, España customer@amphoralogistics.com
      4. Complete the shipping. Once checked, please make sure you seal the package securely & keep the tracking number in your records.

    From the moment we receive your return it can take up to 15 days for it to be processed. 

    Once a return is approved the value of the purchase will be refunded by the same method you made the original payment and does not include shipping costs.

    Once we have confirmed that the returned article(s) are in perfect condition with all original packaging and labels, you will receive email confirmation notifying you of the amount that will be credited to your account.

    In the event that Mariadelaorden has mistakenly sent an item different to the item requested or that the quality of a product received is not acceptable, please contact us at info@mariadelaorden.com to arrange for a return and/or exchange. In such cases Mariadelaorden shall bear the costs of both shipping and return.

    For special offers, where shipping is offered free of charge, the customer shall bear the cost of return shipping should this be necessary.

    Return deliveries with unpaid postage will not be accepted.

    Exchanges

    Please take into account you can only exchange the same model for a different size.

    The procedure is as follows for every country:

      1. Tell us what you are returning. Email us at info@mariadelaorden.com and tell us which items do you want to return. We will confirm if there is availability for the exchange.
      2. Make sure you are under 15 days from the reception of your order. After this 15-day period, we cannot guarantee an Exchange.
      3. Pack the items. Use the original packaging provided to wrap the item(s) you are returning.
      4. Register your exchange on the following link: e.amphoralogistics.com/MDLO. You will receive a QR code to introduce outside and inside the package. This is not a shipping label, it’s an identification code for our logistic center to proceed with the exchange and send the new items. It is very important you include it.
      5. Choose your own forwarder to send the package. You need to send the package to the following address: Amphora – MDLO, Calle numero 112 s/n - Polígono Industrial Pratenc, 08820, El Prat de Llobregat, España
      6. Complete the shipping. Once checked, please make sure you seal the package securely.

    Notice that if the product size is sold out on our website you will not be able to exchange it for the new size.