Contact

We launch two collections per year, summer starting in January and winter starting in
August. We then launch Drops once a month revealing the new items of the
season.

Our collections are released in small Drops and are exclusive to our customers from
Fridays at 10am! We call them "Friday rendez-vous", which has become the monthly event
where at 10am new pieces are added to the current collection. Join our MDLO Member Club to have early access!

If you are not sure about your size, advice on sizes and measurements are provided in each
product page! Feel free to contact us for personalized assistance at info@mariadelaorden.com regarding sizing and body shape.

Our prices are defined as fairly as possible to offer you the best prices right away. You can benefit from our sales twice a year.

The newsletter informs you about the latest fashion highlights, exclusive promotions,
contests, style tips and trends!
We always want to share our passion with you, and through this subscription, you have the opportunity to gain access to the collection not on Friday at 10 am, but on Thursday at 6 pm, ensuring you're the first to see our exclusives!
To do this, simply click on the "MDLO CLUB" at the top of the web page and fill in your
information.

To find out if your order has been processed, you will receive a shipping confirmation email
containing a link that allows you to track the status of your package online!

If there is an error regarding your order (wrong adresse, sizing or item..), please contact us
at info@mariadelaorden.com or by WhatsApp. We will do our best to answer you as soon as
possible!

Please note that the warehouse may have already processed your order and in this case no modification will be possible.

Once the order is placed, you will receive a confirmation email with your package number
while your order is being prepared.
You will then receive another email with your tracking number to follow the progress of the
shipping once the package is sent! This may take a few days depending on your location !

You can pay by credit card: Visa, Eurocard, Mastercard or American Express. You can also
make an express payment via PayPal or Apple Pay.

*Note that payments with American Express are possible at our Boutiques.

Yes, you can now pay in two installments with ALMA! In France, Spain, Portugal, Germany,
Italy, Belgium, Netherlands, Luxembourg, Austria, Ireland.

The delay depends on the country in which you live. Please consult this link to find out the
different delivery delays by geographical area: https://mariadelaorden.com/pages/shipping.
Please note that orders are processed from Monday to Friday.

*Orders outside of EU may encounter delays with customs.

Our packages are delivered internationally! If you are not sure, please go to this page:
https://mariadelaorden.com/pages/shipping

The shipping cost depends on your geographical area. To learn more about this, please visit
our "Shipping" page: https://mariadelaorden.com/pages/shipping

We offer free shipping for orders over 250€ (including VAT) in the following countries:
Austria, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands,
Portugal, Spain, Sweden, Slovakia, USA.
Otherwise shipping costs will be indicated at checkout depending on the destination.

Customers residing outside European Union might have to pay an additional customs fee
depending on the country legislation (from 35% of the total order and more). Please note that
customs fees and any taxes associated with your purchase are the responsibility of the
customer.
Please note that MDLO cannot be held responsible for any delays of orders due to delays in
customs clearance or payment transactions.
For the countries concerned, once your order has been placed, you will receive a payment
link from your carrier via email !

You have 15 days from the date of delivery of your order to return your purchase.

The items must be in perfect condition with all tags attached.

From the moment we receive your return it can take up to 30 days to be processed.

Here are the options for returning your goods:

- Online

Please return your items in the following link : https://www.coliback.com/retour.php/en/mariadelaorden-com-retour. You will receive a return label with the instructions to return your package once you have fill the form and created your account.

With all these information we will be able to send you a return label.

Please make sure to return items from different orders in separate parcels with the appropriate return label. Price of the return label : Countries from the EU : around 10€, Countries from US : $25, Countries from UK : £18, Other countries : The cost of the return label is the same as the cost of shipping. This amount will be automatically deducted from your return.

You have 15 days from the delivery date of your order to return your purchase. Items must be in perfect condition, with all tags attached.

Once your return is registered via our website, an email is sent to you within minutes giving
you all the necessary information to send the package to our warehouse. We provide you a
label and your commercial invoice. In case of doubt or if you do not receive these
elements by email, please contact us at info@mariadelaorden.com

You can make exchanges via the following link: https://www.coliback.com/retour.php/en/mariadelaorden-com-retour.

*Kindly note that the order containing the replacement product will be shipped once the original order is received at the warehouse.

For the smooth running of the returns, this is not recommended. Indeed, each order
number has its own return label with a link to follow its arrival in the warehouse. Putting
several orders in the same package does not allow us to track the return correctly as well as
the products inside, which will cause important delays.

Once your return is registered, a confirmation email followed by a link will be sent to you by
email!

From the moment we receive your return, it can take up to 30 days to process.

The return labels depend on your geographical area.
Countries from the EU : around 10€, Countries from US : $25, Countries from UK : £18, Other countries : The cost of the return label is the same as the cost of shipping. This amount will be automatically deducted from your return.

If you are in Paris or Madrid you are most welcome to return your order in one of the stores.

*Kindly note that any order purchased in-store must be returned in-store only.

You can find our store locations via the following link: https://mariadelaorden.com/pages/stockist

We also host pop-ups throughout the year at surprise locations. Stay tuned!