Returns

Please note that during the Christmas period, our return deadline is extended until the January 15, 2024.

The items must be in perfect condition with all tags attached.

From the moment we receive your return it can take up to 30 days to be processed.

Here are the options for returning your goods:

- Online

Please return your items in the following link : https://www.coliback.com/retour.php/en/mariadelaorden-com-retour

You will receive a return label with the instructions to return your package once you have fill the form and created your account.

If your country is not listed on the return plateform, please send directly an email to info@mariadelaorden.com indicating the following information:

-Order number

-Client's address

-Phone number and email address

-Weight and dimensions of the box

With all these information we will be able to send you a prepaid label for your return.

Please make sure to return items from different orders in separate parcels with the appropriate return label.

Price of the prepaid return label :

Countries from the EU : around 10 €

Countries from USA and UK : around 25 €

- Our Studio

For our customers in Paris you can return or exchange your order in our Studio:

38 Rue de l'Université, 75007 Paris

Exchanges

For any exchanges, you need to place a second order separately from your return. Unfortunately, at the moment, we are unable to process a return as an exchange. Therefore, we kindly ask you to place a new order for the correct model.