Returns

You have 15 days from the date of delivery of your order to return your purchase.

The items must be in perfect condition with all tags attached.

From the moment we receive your return it can take up to 30 days to be processed.

Here are the options for returning your goods:

- Online

Please return your items in the following link : https://www.coliback.com/retour.php/en/mariadelaorden-com-retour
You will receive a return label with the instructions to return your package once you have fill the form and created your account.

 

With all these information we will be able to send you a prepaid label for your return.

Please make sure to return items from different orders in separate parcels with the appropriate return label.
Price of the prepaid return label :
Countries from the EU : around 10 
Countries from US and UK : 25 
Other countries : The cost of the return label is the same as the cost of shipping. This amount will be automatically deducted from your return.

 

- Our Studio 

For our customers in Paris you can exchange your order in our Studio:
38 Rue de l'Université, 75007 Paris
23 rue de l'Annonciation, 75016 Paris
For our customers in Madrid you can exchange your order in our Studio:
Calle Ayala 46, 28001, Madrid

Exchanges

For exchanges of size for the same product, please contact us at info@mariadelaorden.com. A return label will be created at your expense, to return the garment and we will create a new order with the new size desired.
Please note that exchanges are only possible if the size you wish to receive is available !
To exchange for another product, please return your order here : https://mariadelaorden.com/pages/returns and make a new purchase or exchange directly in our stores in Paris and Madrid. 
×